The Red Beam

Thank you for shopping with The Red Beam. We strive to provide you with high-quality products and exceptional customer service. Please read our return policy carefully before making a purchase.

  1. Return Period:
    You have a period of 14 days from the date of delivery to initiate a return for eligible items.
  2. Eligibility Criteria:

To be eligible for a return, items must be in their original condition and packaging, unused, and undamaged.
Customized or personalized items cannot be returned unless they arrive damaged or defective.
The return policy does not cover accidental damages to products, such as drops, scratches, cuts, or any other damage resulting from misuse or mishandling.

  1. Return Process:
    To initiate a return, please follow these steps:

Contact our customer service team at [email protected] to request a return authorization (RA) number.
Pack the item securely in its original packaging, including all accessories and documentation that came with it.
Clearly mark the RA number on the outside of the package.
Ship the item to the address provided by our customer service team. Please note that the buyer is responsible for the return shipping costs.

  1. Refund Policy:

Once the returned item is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within [Number of Days] days after the item is received. Please note that the refund will cover only the cost of the unit purchased and not the original delivery cost.
If the return is rejected due to non-compliance with our return policy, we will notify you via email with an explanation.

  1. Exchanges:
    We do not offer exchanges at this time. If you wish to exchange an item for a different one, please initiate a return and place a new order for the desired item separately.
  2. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, as per our discretion.
  3. Contact Us:
    If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [email protected].
  4. Changes to This Policy:
    We reserve the right to modify or update our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return policy.